I’m pretty sure it’s already corporate policy to not question people abour fake bills or do anything to stop shoplifters (because insured and liability). Wouldn’t be surprised if a new corporate policy crops up if something like that does happen
I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
and I give them an answer like "that’s unfortunate "
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.
I’ve never worked at McDonald’s but I know for a fact that pizza hut had a policy of not pursuing thieves, we were explicitly told not to do it.
At one point somebody did walk out without paying and the manager yelled at everyone, because literally none of us noticed. But he couldn’t really do anything to us about it because corporate policy was that we weren’t supposed to do anything, even though obviously he wanted us to have done something.
Off topic but I was a manager of a pizza hut for a while. Drove my district manager nuts with technicalities.
“How many pepperonis go on a large one topping?”
“I look at the chart”
“As a store manager you should have it memorized!”
“As a store manager I have the training manual memorized. It says to look at the chart each and every time you make a pie. It specifically discourages memorizing the portion control. look at the chart every time.”
The answer he wanted was 56 back then btw. 56 pepperoni on a large one topping. I still remember that. The correct answer was “look at the chart” so that was the only answer I gave him.
Another funny story, it was my first food service job. He yelled at me for using the sanitizing cloth from the pizza area on the wing area. Cross contamination, I know that now.
I told him I didn’t know about cross contamination and that it was my first job in food service.
He yelled “I trained you myself”
I replied “yeah … I wasn’t going to mention that but you did train me yourself… Yet here I am not knowing anything about the concept of cross contamination… Maybe more time should be devoted to that in the future”
He did not like me lol
Edit: I had been a retail manager for a few years and got hired on as a store manager for pizza hut. I was vocal that I had zero experience with food. I don’t even cook for myself. I microwave or order food. I know it sounds silly now that I didn’t know anything about cross contamination. I didn’t know, he hired me, he didn’t explain it during training. Call me stupid for not knowing, that’s fine. Hes responsible for making sure I knew, he was my trainer. That’s his fault. I’m still a manger (retail again) and it is very much my job to train my crew properly and never assume something is “common sense”. If it’s important you go over it in training… But I guess I never trained any of my cashiers to not throw poop at customers I just assume that’s common sense… So I guess there’s that flaw in my theory lol
Oh I wouldn’t worry about it I grew up extremely privileged and when my parents insisted I actually got a job I really didn’t understand the concept of being paid. I didn’t quite understand why anybody cared about that because the money was so insignificant, why would anybody care about it?
I was a really stupid kid. At one point I worked at a petrol station (gas station) for free because I didn’t really understand what jobs were for.
I totally get that. After pizza hut I worked for 4 months at a dominos franchise with my friend Kayla. The franchise owner would bring his son around sometimes. He was probably around 17-18. To be clear they were rich. Franchise owner of a dominos doesn’t sound like much but he owned like 10 including the one we worked at on international drive in Orlando Florida. It’s like the Vegas strip of Florida.
Anyway his son loved hanging out with Kayla and I because we didn’t give one single shit that he was the owners son. He thought it was wild that i would be a total smartass to his dad…Also Kayla was pretty hot. I’m asexual so we were only just friends but the boy clearly had a crush
Anyway some conversations I remember that shocked his son
His dad: I need the key to the cash drawer
Me: it’s my drawer, only mine. I can ring the customer up.
Dad: I’m not going to steal from my own business-
Me: you’re divorced right? so you understand that mistakes happen even with the best intentions? No. You can’t have my key
Manager meeting at ale house.
Other managers order
Me: I’ll have a double scotch in water and (burger order)
Owners son: can we drink at this meeting?
Me: I can because I’m over 21 lol
Owner: no one can drink. It’s an employee meeting. Waiter cancel the scotch.
Me: I’m sorry Is this a paid meeting?
Owner: no it’s team building
Me: but you’re paying for all of our orders at least?
Owner: no, you aren’t required to order food if you don’t want to. It’s just an option that you can choose.
Me: cool. Since it’s my time and my money I choose to order a double scotch with water.
Kayla: I’ll take a margarita with my order.
Sorry I don’t have any real point I’m making. Just reminiscing. And yes scotch in water is a real drink. It’s not a common drink but it’s been around as long as scotch has. It brings out the more subtle flavors of the scotch.
I’m pretty sure it’s already corporate policy to not question people abour fake bills or do anything to stop shoplifters (because insured and liability). Wouldn’t be surprised if a new corporate policy crops up if something like that does happen
Can confirm… store manager.
I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.
I’ve been told flat out the cameras are to watch employees
I’ve never worked at McDonald’s but I know for a fact that pizza hut had a policy of not pursuing thieves, we were explicitly told not to do it.
At one point somebody did walk out without paying and the manager yelled at everyone, because literally none of us noticed. But he couldn’t really do anything to us about it because corporate policy was that we weren’t supposed to do anything, even though obviously he wanted us to have done something.
Off topic but I was a manager of a pizza hut for a while. Drove my district manager nuts with technicalities.
“How many pepperonis go on a large one topping?”
“I look at the chart”
“As a store manager you should have it memorized!”
“As a store manager I have the training manual memorized. It says to look at the chart each and every time you make a pie. It specifically discourages memorizing the portion control. look at the chart every time.”
The answer he wanted was 56 back then btw. 56 pepperoni on a large one topping. I still remember that. The correct answer was “look at the chart” so that was the only answer I gave him.
Another funny story, it was my first food service job. He yelled at me for using the sanitizing cloth from the pizza area on the wing area. Cross contamination, I know that now.
I told him I didn’t know about cross contamination and that it was my first job in food service.
He yelled “I trained you myself”
I replied “yeah … I wasn’t going to mention that but you did train me yourself… Yet here I am not knowing anything about the concept of cross contamination… Maybe more time should be devoted to that in the future”
He did not like me lol
Edit: I had been a retail manager for a few years and got hired on as a store manager for pizza hut. I was vocal that I had zero experience with food. I don’t even cook for myself. I microwave or order food. I know it sounds silly now that I didn’t know anything about cross contamination. I didn’t know, he hired me, he didn’t explain it during training. Call me stupid for not knowing, that’s fine. Hes responsible for making sure I knew, he was my trainer. That’s his fault. I’m still a manger (retail again) and it is very much my job to train my crew properly and never assume something is “common sense”. If it’s important you go over it in training… But I guess I never trained any of my cashiers to not throw poop at customers I just assume that’s common sense… So I guess there’s that flaw in my theory lol
Oh I wouldn’t worry about it I grew up extremely privileged and when my parents insisted I actually got a job I really didn’t understand the concept of being paid. I didn’t quite understand why anybody cared about that because the money was so insignificant, why would anybody care about it?
I was a really stupid kid. At one point I worked at a petrol station (gas station) for free because I didn’t really understand what jobs were for.
I was a really really stupid kid.
I totally get that. After pizza hut I worked for 4 months at a dominos franchise with my friend Kayla. The franchise owner would bring his son around sometimes. He was probably around 17-18. To be clear they were rich. Franchise owner of a dominos doesn’t sound like much but he owned like 10 including the one we worked at on international drive in Orlando Florida. It’s like the Vegas strip of Florida.
Anyway his son loved hanging out with Kayla and I because we didn’t give one single shit that he was the owners son. He thought it was wild that i would be a total smartass to his dad…Also Kayla was pretty hot. I’m asexual so we were only just friends but the boy clearly had a crush
Anyway some conversations I remember that shocked his son
His dad: I need the key to the cash drawer Me: it’s my drawer, only mine. I can ring the customer up. Dad: I’m not going to steal from my own business- Me: you’re divorced right? so you understand that mistakes happen even with the best intentions? No. You can’t have my key
Manager meeting at ale house.
Other managers order
Me: I’ll have a double scotch in water and (burger order)
Owners son: can we drink at this meeting?
Me: I can because I’m over 21 lol
Owner: no one can drink. It’s an employee meeting. Waiter cancel the scotch.
Me: I’m sorry Is this a paid meeting?
Owner: no it’s team building
Me: but you’re paying for all of our orders at least?
Owner: no, you aren’t required to order food if you don’t want to. It’s just an option that you can choose.
Me: cool. Since it’s my time and my money I choose to order a double scotch with water.
Kayla: I’ll take a margarita with my order.
Sorry I don’t have any real point I’m making. Just reminiscing. And yes scotch in water is a real drink. It’s not a common drink but it’s been around as long as scotch has. It brings out the more subtle flavors of the scotch.