• Rhaedas@fedia.io
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    5 months ago

    Major bank is probably the problem. I’ve never had issues contacting a live person at our credit union, nor with any customer service at all, from resolving card issues to working with us to make a loan doable.

    • snooggums@midwest.social
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      5 months ago

      Credit Unions are one of the easiest examples of how socialism works in the best interest of the general public. There is a reason that they provide great customer service, and it is because they are not run by malicious capitalists.

      https://creditunions.org/

      A credit union is a financial cooperative, owned and controlled by the people who use its services. Credit unions call their owners “members.” That means that all of the money they make goes back to you, the members. It’s your money to begin with, and it’s pooled with the resources of all other credit union members.

      Credit unions don’t have any outside stockholders. As non-profit organizations, credit unions are exempt from certain tax requirements. All of the money that’s deposited in accounts, all of the interest collected on our loans, every dollar that comes into a credit union stays with the credit union. That money is used to keep loan rates low and savings rates of return high.

    • TexasDrunk@lemmy.world
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      5 months ago

      Same. I had terrible issues with BoA, Chase, and Capital One but since switching to a local credit union I’ve been really happy with my service.

      I’d like to see the wording before forming an opinion. I think it’s an awesome idea on the face of it. However, I would hate for it to kill off the CLI button a lot of credit card companies have put out. That’s exactly the kind of thing a bad actor would put in to either kill it off or make it suck so that they could point and say “See, the Dems suck and hate you!”

    • StaticFalconar@lemmy.world
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      5 months ago

      I definitely have problems contacting a live person with my credit union. Nobody answers their phone anymore and unless you are living nearby to go to the branch you aint getting service.

    • zeppo@lemmy.world
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      5 months ago

      Credit unions are great. I spent the last several years traveling often, though, and needed a bank that had branches in whatever state I would be in for a while so I had to go with a regular national bank.