• 0 Posts
  • 33 Comments
Joined 9 months ago
cake
Cake day: June 29th, 2024

help-circle

  • I’ve never asked for time off, only informed my boss that I will be off. I have only had push back twice. Once, when I was in high school my boss said I couldn’t, so I quit on the spot (nothing to lose in a minimum wage job when my parents were still supporting me). A few years later, a shift lead (who was not technically my boss) challenged me, I told him I wasn’t asking for the day off, I was providing advance notice that I would not be there that day.

    The irony is that I now manage people who have an attendance policy. I try to make sure people have plenty of opportunity to plan time off so they don’t have to call out. They’re going to take the time either way, I may as well know in advance.




  • I think the point of the post is that they PAID money to the data collectors to get data they themselves don’t want collected, thus becoming part of the problem. That said, I have done the free version of this multiple times with great success!

    1. Start finding names. This can be easy, but if you’re trying to deal with a subsidiary, a private company, or a massive conglomerate, it might be more difficult. You can start with things like CEO & COO. Search for things like VP/SVP/EVP/Head of Customer Service (or Customer Experience). Depending on the problem you’re trying to solve, you might look for more specific job titles like CIO, Technical Operations, Network Operations, Accounts, etc. Get several names for roles that might make sense.

    2. Find the email address format for the company. Common ones are first initial + last name, FirstName_LastName, etc.

    3. Send an email to all of the names you collected in the company’s email address format. Hopefully several of the names are reasonably distinct to make it likely you got the right person. Of course, it’s unlikely that the CEO is John_Smith3, they’re never going to take the numbered address. Be (somewhat) polite, be specific, be as brief as possible; ideally make a reasonable request to resolve the problem. You don’t want to come across as an unhinged lunatic and you don’t (necessarily) need to threaten any specific action. Just ask for their help resolving the problem.

    What happens next? They will likely forward the message to someone who has the ability to solve the problem. That person will contact you and make things happen that everyone else said was not possible. You do need to have reasonable expectations though. If you contact your ISP and tell them their outage cost you $1M in lost business, don’t expect much help. But if you tell them you were inappropriately charged $500 for equipment you returned 6 months ago, they’ll probably fix that for you.

    Helpful places to find names:

    • About section of the company website
    • News section of the company website
    • Wikipedia
    • LinkedIn
    • Quarterly Earnings reports
    • Industry-specific news sites
    • Google News search

    My biggest challenge has been with companies that constantly reorg, so I find a name in a news article from 2 years ago and they’ve already changed roles.


  • sevan@lemmy.catoLemmy Shitpost@lemmy.worldSmart methodology
    link
    fedilink
    English
    arrow-up
    20
    ·
    2 months ago

    I used to work for a cable company. I remember a coworker telling me a long time ago that one of the challenges they used to have was making sure the caller’s TV was tuned to the correct channel. So, the conversation would go like this:

    “Please change the channel to 27” (or any other random number that isn’t a locally used channel) “What do you see?” “Nothing…” “Good, change it to 3, now what do you see?” “Nothing…” “Good, change to channel 4” “It works!”

    For those that don’t know, there was a long period of time where the auxiliary input into TVs was tuned to either channel 3 or channel 4. There was a good chance that the customer didn’t know which one was correct for their TV and would have assumed that it was already set correctly if you asked.


  • I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to “activate” the account, and I couldn’t do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn’t get it working either.

    Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned…it was denied.

    Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.




  • “Funny” story - at my prior employer, my department would outsource a bit more labor overseas each year to reduce costs. Year after year we were able to deliver 5-10% cost reductions, mostly through outsourcing. When I started with the company, we were about 40% outsourced, when I left we were over 80%, but it took many years to get there.

    Over the years, we could have returned vastly more money to shareholders if we had outsourced more quickly, but our department leadership understood that they have to show improvement every year, so its bad business to save all the money at once (even though the savings would increase profitability permanently).

    In the last 2 years, many of those leaders have moved on to other roles, in part because they understood we were nearing the end of the road for that strategy. I would be very curious to see how the next 2-3 years goes for the new leaders, but I also had a good opportunity to leave before things get ugly.


  • Way back in the late '90s, my first apartment was a brand new development with a T5 connection (I think) that offered each unit 8 glorious Mbps. However, I needed to get that connection shared between 2 PCs in different rooms. Wifi was not an option (expensive and slow), even a router was a major financial investment for me back then. So, I bought an extra network card and a 100 foot crossover cable and ran it down the hallway.

    It was so successful, that I continued to incorporate very long cables in my builds for the next 20ish years. Even today, my desktop computer is not wifi capable, but first I migrated to powerline ethernet and more recently mesh wifi with my PC plugged into one of the child nodes.



  • I think in 1995 my dad had pay by the minute internet access and I wasn’t allowed to use it (and didn’t really know what it was anyway). Somewhere around 1996/7 he got a dedicated ISDN line with unlimited internet and I stayed up all night talking to strangers in chat rooms or playing video games. Good times!


  • Yep, this is such a huge impact on the apparent inflation rate. It is an absolutely valid thing to measure, but I love your point about how the market has essentially shifted to only selling luxury products. You either get to pay luxury prices or do without.

    Other challenges with CPI are substitution and owner’s equivalent rent.

    With substitution, economists look at changing purchase patterns and adjust the basket of goods included in the calculation. For example, if you used to spend $20 per week on steak, but now you spend $20 per week on chicken, the economists say your preference changed and there was no inflation. In some cases, this might be true, but in others it could be that the price of meat went up significantly and you switched to something cheaper because you can’t afford the higher prices. If you’re talking about the fact that nobody is buying 8-tracks anymore, then substitution is certainly valid, but that’s not always the case.

    In the case of housing, up until the early 1980s, CPI included home prices in the calculation. Then they switched to an estimate of what you would pay in rent for your house rather than the price of the house. This flattens out the CPI movement when home prices go up and down. Is it valid? Maybe? Probably to the economists at least, but not to anyone who wants to buy a home. On the flip side, if you already own a home, home price inflation is kind of irrelevant in the short to medium term because your cost doesn’t necessarily change (other than insurance and taxes).



  • This requires more information. Am I reasonably likely to hit a total target comp over the course of a year, but with fluctuations throughout the year? I can live with that if the target fits my needs. Of course, I’m guessing that is not the intent here, this is can you live with no clue about your future income potential? That’s a hard no for me.