• MonkeMischief@lemmy.today
    3·
    9 months ago

    I get where this is coming from. In the Blender space it can be pretty intense because it’s such a popular project, but I cringe so hard when I see these whiny posts like

    “Why can’t the lazy devs just get off their butts and fix [my specific issue]?!?!”

    People got so used to “customer-brain” they forgot how to be civil.

  • RegalPotoo@lemmy.worldEnglish
    2·
    9 months ago

    Yeah, not even slightly true. Know a few people who work support for a major piece of financials software. Company has a written procedure for dealing with death threats that gets exercised multiple times per year

      • RegalPotoo@lemmy.worldEnglish
        1·
        9 months ago

        I think the conclusion is that as a population of people grows the average behaviour stays pretty much fine, but the extremes of the bell curve become more apparent

    • Dessalines@lemmy.ml
      1·
      9 months ago

      The level of entitlement is the same, but the main difference is that companies have buffer layers standing in between the people doing the work, and the people receiving the complaints. Programmers there are shielded from receiving hundreds of thousands of complaints directly from users. Those buffer layers don’t exist in open source.

  • NuXCOM_90Percent@lemmy.zip
    2·
    9 months ago

    Yeah… anyone who believes that meme has never interacted with a customer.

    People who get angry about an emulator not having the right capitalization on a menu twelve layers deep is shitty. So are people who have a single site license but insist you need to add twelve features or they will take their business elsewhere. And they usually interact with Sales who give less than a single fecal particle and just make tickets and start blaming you for all the problems in their life.

  • flashgnash@lemm.ee
    1·
    9 months ago

    Asking open source devs to fix a problem = creating an issue no?

    If the issue is too vague it gets ignored and if it’s specific enough it’s really helpful

  • zinderic@programming.dev
    1·
    9 months ago

    There will always be people in both cases thinking they are entitled to the work of others. There will be nice people who do nice by others too, rarely but that happens. We live in a wonderful world and not being an a…hole about things makes it better.